EDITORIAL
We are constantly upgrading our value proposition to deliver outstanding customer satisfaction and partner performance.
Accelerating together to bring protection to new heights
Dear partners,
For the past 50 years, we have been focused on making insurance more accessible. We believe insurance is key to provide your clients with the peace of mind they need to engage in their life projects. We believe this can be best achieved throughout a partnership model, where we develop together the insurance solutions that fit best the needs of your clients, embed seamlessly into their customer journeys and ultimately boost your own business priorities by bringing additional revenues and improving client loyalty.
As you will read in this business report, we are constantly upgrading our value proposition to deliver outstanding customer satisfaction and partner performance: a Net Promoter Score (NPS) above 50, automatic claims acceptance rate above 80 and time-to-market measured in weeks are a reality for many products we offer and in many countries in which we operate at BNP Paribas Cardif. We deliver these thanks to more than 80 live Artificial Intelligence (AI) use cases and thanks to the combination of insurance expertise with data, digital and AI expertise. We leverage on cloud- and API-ready digital platforms to plug quickly and securely into your own IT platforms. We are constantly expanding our coverages, fighting small print and simplifying customer journeys to bring higher value to your clients. Last year, we introduced breakthrough coverages in France for HIV-positive clients and for mental-health issues in Japan for instance.
All this has been achieved thanks to the outstanding partnerships we have built together over time, many of them spanning years or even decades. We value the underlying trust and will continue to live up to your expectations.
Data tells us there is still work to do: in 2024, we conducted a survey with IPSOS across 21 countries, amongst more than 21,000 people, to get a better understanding of their concerns globally. This study revealed that 36% of individuals do not feel protected enough against vagaries of life such as a loss of income or job, assault, car theft or damage.*
In 2025, we are committed to continuing to make insurance more accessible together with you, our more than 500 partners, for the benefit of more than 70 million clients across 30 countries.